Shipping policy

Delivery in UK

We only use Royal Mail, who have proven to be the most reliable, even through these trying times.

  • FREE delivery when your order is £49 or over.
  • Orders valued up to £5.60 have a 2nd Class postage rate of just £2.79 - this rate is aimed to assist SUTIL 10ml sampler purchases.
  • Orders from £5.61 to £48.99 attract a minimum £4.50 delivery charge.
  • We offer a “same day dispatch” on Royal Mail assuming you order by 3.30pm Monday to Friday.
  • Royal Mail Tracked 48 is normally a 2-3 day service. We are offering this for free if you spend £49 or over. Please allow a little longer for delivery at this time.
  • For faster delivery, Royal Mail Special Delivery (from £7) is available.

Delivery to Europe

We are currently unable to deliver outside the UK due to Brexit.

Additional Information

On Monday to Friday, we aim to ship all orders placed for in-stock items on the same day as the order was placed. Orders should be placed by 3.30pm. Some couriers may have an earlier cut-off.

Orders placed after 3.30pm or at the weekend will ship on the following business day.

We do not ship on English Bank Holidays.

Postcode exclusions

Royal Mail Special Delivery and Tracked services are delivered throughout the UK. However, there are certain delivery restrictions in particular areas.

The restrictions below apply to Special Delivery, but we also cannot give delivery guarantees for any of the postcodes below for any service.

We deliver by 5.30pm the next working day in the following postcode areas:

AB30 - 39, 41 - 45, 51 - 56
HS1, 3 - 9
IV21 - 28, 40 - 49, 51 - 56
KA27, 28
KW1 - 3, 5 - 15
KW16 Stromness Town only
PA20 (0&9)
PA28 - 38, 41 - 49, 76, 77
PH15, 17 - 26, 31 - 40, 49, 50
ZE1

We deliver within two working days by 5.30pm to the following postcodes areas:

HS2
JE
PA60 - 75, 78
ZE2, 3

We deliver within three working days by 5.30pm to the following postcode areas:

KW16 - non Town
KW17
PH30, 41 - 44