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Delivery Information

COVID-19 Delivery Information

The information in this box overrides any information further down this page.

As you will appreciate, this is a very fluid situation.

Firstly I would like to reassure you that the staff who pack the items are safe – we utilise a local company to dispatch our products and they have responded to our concerns about COVID-19 very quickly when we raised them at the beginning of March.

Packing of our items is being done by an isolated member of staff who travels a short distance to work by car and safe handover procedures are being taken when dispatching goods to Royal Mail.

  • At the moment we are still able to ship products and we continue to offer a “same day dispatch” assuming you order by 3.30pm Monday to Friday. We obviously may change this at any time.
  • We only take money from your credit/debit card when we ship the order.
  • We can no longer offer a guarantee on delivery services and so we are withdrawing DPD and Royal Mail Special Delivery and Royal Mail Tracked 24 services as a consequence.
  • Royal Mail Tracked 48 is normally a 2-3 day service. We are offering this for free if you spend £39 or over. Please allow a little longer for delivery at this time.
  • There is no change to delivery to Europe, but obviously restrictions in other countries may delay parcel deliveries considerably.

See information above for delivery information during the COVID-19 emergency – it overrides everything below

QUICK SUMMARY: Free UK delivery when you spend £39 or more. Next day delivery from just £2.50.
In the UK, we use a combination of Royal Mail and DPD Local courier services. We use Royal Mail to ship to all overseas destinations.

Can I get free delivery?

We offer FREE UK delivery on orders of £39 and over. For orders under £39, there is a £3.70 P&P charge.

I’m in a hurry, how quickly will I get my order?

If you choose our free service, delivery is usually under 5-7 working days. See below for faster options, including next business day.

I need it faster. Is that possible?

We can offer next day business day delivery from just £2.50 (Royal Mail Tracked 24 – this is NOT a guaranteed service), so long as you order by 3.30pm.

If you require a guaranteed delivery day, we can offer Royal Mail Special Delivery and DPD Local delivery options.

UK Purchase £39 and over

Service Price
Economy (5-7 Working Days) FREE
Royal Mail Tracked 48 (2-3 working days) £1.00
Royal Mail Tracked 24 (Next Working Day – not guaranteed) £2.50
Royal Mail Special Delivery Guaranteed by 1pm Mon-Fri £9.50
SATURDAY DELIVERY – Royal Mail Special Delivery Guaranteed by 1pm £11.50
DPD Local Next Day Mon-Fri £5.00

UK Purchase £24.99 to £38.99

Service Price
Royal Mail Tracked 48 (2-3 working days) £3.70
Royal Mail Tracked 24 (Next Working Day – not guaranteed) £5.20
Royal Mail Special Delivery Guaranteed by 1pm Mon-Fri £9.50
SATURDAY DELIVERY – Royal Mail Special Delivery Guaranteed by 1pm £11.50
DPD Local Next Day Mon-Fri £8.00

UK Purchase Under £24.99

Service Price
Economy (Royal Mail 2nd Class) (3-5 working days) £3.70
Royal Mail Tracked 48 (2-3 working days) £4.90
Royal Mail Tracked 24 (Next Working Day – not guaranteed) £6.40
Royal Mail Special Delivery Guaranteed by 1pm Mon-Fri £9.50
SATURDAY DELIVERY – Royal Mail Special Delivery Guaranteed by 1pm £11.50
DPD Local Next Day Mon-Fri £8.00

Please note we only guarantee next day (or specified day) where Royal Mail or DPD Local do not have any exclusions in operation. These are subject to variation at any time, especially in the case of extreme weather.

UK Islands and the Highlands of Scotland of Scotland are subject to different guarantees – please call us or Royal Mail for details.

Please note we are unable to offer DPD Local as an option for to the following locations: Northern Ireland, Channel Islands, Isle of Wight, Isle of Man and Scottish Highlands and Islands.

I live in the Republic of Ireland (Eire). How much is delivery?

Republic of Ireland is charged at the same rate as Europe (see below).

I live in Europe. How much does delivery cost?

There is a minimum charge of £9 to all European destinations. A higher charge may be levied as the cost and/or weight of the basket rises, and this will be shown as part of the checkout process.

I live outside Europe. Do you deliver?

Unfortunately we are unable to supply goods to destinations outside Europe. We are unable to make exceptions to this rule under any circumstances.

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